Questions? Call 1-800-447-7367 or 231-946-3712

FAQ

Contact Us

How can I contact Village Press Publications?

Toll Free in the U.S. and some parts of Canada call (800) 447-7367; outside of the U.S. call (231) 946-3712. Customer Service Representatives are available Monday through Friday 8:00 a.m. to 5:00 p.m. EST. Email anytime service@villagepress.com, or fax (231) 946-6180. Our offices are closed New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas day.

Customer Number

What is my customer number?

Your customer number is a unique number assigned to your account. This number will be useful when contacting us with inquiries or when visiting our website. Your customer number appears on all pieces of mail that you receive from us. If you cannot locate it, please contact us.

Changing My Contact Info

How can I change my mailing address? Phone number? Email address?

Your contact information cannot be updated online. Please contact us with any changes that need to be made.

My address changes seasonally, how can I change my address?

To ensure your magazines are delivered to the correct destination, please contact us each time you will be changing addresses.

Log in / Password

I forgot my password. -- or -- My password does not work.

First try "Forgot My Password". The email address that you enter in this form must match the email address we have on file. You will receive a temporary password via that email address. If it does not match, you will not receive the "Forgot My Password" email. If this is the case, you can contact us to reset your password.

I created an account on the BBS forum, but am unable log in.

Once you create an account for the BBS forum you will receive a confirmation email with a link. You need to click on this link to complete the registration process.

Why do I need two accounts -- one for BBS and one for Online Store?

The system requires separate accounts be created: one for the BBS foum and another for the Storefront for security purposes.

Online Storefront

I did not get an email confirmation for my order. How can I confirm it went through?

The email address we have in our system for you may be incorrect. Contact us and one of our Customer Service Representatives will make sure we have the correct email on file for you.

Subscriptions

I paid for my subscription and then received an invoice. How can I check that my payment was received?

Invoices are typically printed around the 25th of the month and sent around the first of the next month. The invoice may not arrive in your mailbox until the middle of the month. The invoice and the payment may have crossed in the mail. If in doubt, contact us.

When does my subscription expire?

You can check online at My Subscriptions. If you have any problems finding your expiration date contact us.

When will I receive my first/next issue?

There are standard mail dates for each publication, those dates vary depending on which publication and its schedule. Your new issue should arrive within the first week of the month on the cover date. If you do not receive the issue by the middle of the month contact us.

How can I get a replacement issue for one I did not receive?

If you have not received the current issue by the middle of the month, contact us and we will send a replacement issue to you.

How can I renew my subscription online?

Go to My Subscriptions. There you can choose how long you would like to renew your magazine for and checkout online. Renewals are only available online when two or less issues remain on the subscription. If there is no option to renew, then your subscription is not ready to renew at this time.

How can I send a gift?

If this is a new subscription, you will need to create an account for yourself. If you are a past/current subscriber, log into your account. Select the subscription you want to give as a gift and during checkout answer "Yes" to the question "Send As Gift". Here you can enter a personal message to be printed on a postcard that we mail to let the person know they will be receiving this magazine from you. Make sure to add the recipients address to this same screen and then complete the checkout process.

How do I know which issues I have missed?

Contact us and we can let you know which issues have been missed.

Do you offer discounts to military or schools?

Village Press offers significant discounts to active military personnel and education facilities. Contact us to apply these discounts to your order.

Digital Edition Subscriptions

How can I access my paid digital issues?

"My Digital Library" lists all paid digital issues. Click on the link to view the issue you would like to read. You will be asked to re-enter your username and password to view.

Is the content of the print and the digital edition of an issue the same?

Yes, the content is the same, the delivery method is the only difference. Many subscribers opt to receive both.

Are back issues available in the digital edition?

Digital back issues are only available for Digital Machinist as of right now. If a digital edition exists, you will be asked which edition you prefer after you add the issue to your shopping cart.

How can I change my Digital Machinist subscription from print to digital?

To change an existing print subscription to digital, contact us.

How can digital issues be viewed?

Digital issues can be viewed using any internet browser. Go to your digital library, login and you will see your current issues.

Can I download and print the digital issue?

The digital issue is a read only version. This means that you will not be able to downloaded or print the issues. Because of these limitations, the digital version is offered at a reduced price. When ordering Digital Machinist you have the option of subscribing to the digital edition for 1 year for $14.95 anywhere in the world!

Product Orders

When will I receive my book/product order?

Our product orders ship daily by media mail postal service, unless expedited service is requested. Please allow seven to ten business days for products to arrive.

Are videos available in DVD format and visa versa?

Some are. This information is provided in the description of the product at the Online Storefront.

How can I find out if I already purchased this item?

Contact us and we can find out which products you have ordered.

Back Issues

How can I order back issues?

Some of our most current years of back issues are listed and available for purchase through the online storefront. For earlier copies you will need to contact us.

When will I receive my back issue order?

Back issue orders take two to four weeks to arrive once they are mailed. Back issues mailings are processed only once a week.

How do I find a particular article or a particular subject?

There is an online article index for each of our publications. First you will need to go to the main website for the magazine of interest. The article index can be found under either "Features >Article Index" or "Interactive > Article Index" or simply "Article Index". You can search by author, subject, or issue.

Promotions

I received a no-obligation issue. How do I take advantage of the Sweet Deal offer?

The letter/email that accompanied your no-obligation issue contains the web address to take advantage of the Sweet Deal and the promotion code you will need to use.

Payments

What type of payments are accepted?

Village Press accepts checks and money orders, both of which need to be written in US funds, and credit cards - VISA, MasterCard and American Express.

How can I pay for my subscription?

If you choose to purchase the magazine online, you can select the magazine you are wishing to subscribe to and proceed through the checkout process. If you have an account, simply log in and complete the checkout process. If you have not set up an account yet remember to have your customer number available for registration before completing the checkout process. If you have received an invoice, send that through the mail along with payment or contact us and pay using a credit card. Currently we are not able to apply payments to invoices via our website.

Shipping & Delivery

When will I receive my book/product order?

Our product orders ship daily by media mail postal service, unless expedited service is requested. Please allow at seven to ten business days for products to arrive.

When will I receive my back issue order?

Our back issue orders mail at periodical rate mail. Back issue orders take two to four weeks to arrive once they are mailed. Back issues mailings are processed only once a week.

When will I receive my next issue?

There are standard mail dates for each publication, those dates vary depending on which publication and its schedule. Your new issue should arrive within the first week of the month of the cover date. If you do not receive the issue by the middle of the month contact us.

Publication Content

What is the difference between The Home Shop Machinist and Machinist's Workshop?

Both magazines contain articles that may be of interest to all skill levels. Our more advanced projects will be featured in HSM. Our longer articles will typically run in HSM and the shorter, sometimes simpler, projects will appear in MW. We will run non-machining type articles in MW. This can include but is not limited to subjects such as welding, forging, and casting as well as Steve Acker's Gunsmith Machinist column. MW will also carry gunsmithing articles from other authors.

Do you have "Just Goldens"? Other breeds?

Our dog related publications such as The Pointing Dog Journal and The Retriever Journal do feature a variety of breeds specific to the sport of pointing or retrieving. Our publication Just Labs is strictly for the enthusiasts of the Labrador retriever.

Email Communications

The emails are not formatted correctly and/or are missing graphics. How can this be corrected?

By adding service@villagepress.com to your contacts you should be able to view the graphics with the next email you receive from us.

I would prefer to not receive Village Press Publications emails. How can I opt-out?

Please select the "unsubscribe" option on any of the email you have received from service@villagepress.com. This option is be located at the bottom of the email.